We at SaoPay value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our digital wallet services (“Services”). By using SaoPay you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you register, access, or use our Services:

• Personal Information:This includes your name, email address, phone number, date of birth, government-issued identification, and other information required for registration and verification.
• Financial Information: When you link a bank account or payment method, we collect relevant financial information such as account numbers, transaction history, and card details.
• Device Information:We collect details about the device you use to access our Services, such as device type, operating system, IP address, and mobile device ID.
• Location Information:We may collect and process location data to help provide location-based services or to prevent fraud.
• Transaction Information:We keep a record of transactions conducted through the wallet, including transaction type, amount, date, and recipients.
• Usage Data:We collect information on how you use our Services, including interactions with the app, features accessed, and other usage patterns.

2. How We Use Your Information

We use your information to:

• Provide and Improve Services: To facilitate transactions, improve the user experience, and personalize the Services.
• Verify Identity and Prevent Fraud: To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations and protect against fraudulent activity.
• Process Payments: To process transactions and ensure the proper functioning of linked payment methods.
• Communicate with You: To send you transaction alerts, updates, security notifications, and customer support communications.
• Conduct Analytics and Research: To analyze usage patterns and improve our Services through aggregated insights.
• Comply with Legal Obligations: To comply with legal, regulatory, and security requirements, including law enforcement requests.

3. How We Share Your Information

We may share your information in the following cases:

• With Third-Party Service Providers:We use third-party providers to facilitate identity verification, payment processing, and customer support. These providers have access to necessary information only to perform their services on our behalf.
• With Business Partners:In certain cases, we may partner with third parties to offer co-branded services or promotions.
• For Legal Compliance:We may disclose information to comply with legal obligations, enforce our Terms of Service, or protect the rights, property, or safety of SaoPay users, or others.
• In Case of Business Transfers:If SaoPay is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to this Privacy Policy.

4. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Access and Correction: You can access and update your personal information within the app’s settings.
• Data Portability: You may request a copy of your information in a structured, commonly used, and machine-readable format.
• Deletion and Restriction: You may request the deletion or restriction of certain personal information, subject to legal requirements.
• Opt-Out of Marketing Communications: You can opt out of receiving marketing communications by following the unsubscribe link in any marketing email or by adjusting your preferences in the app.

5. Security Measures

We take security seriously and implement industry-standard measures to protect your information, including:

• Encryption:All sensitive data, such as transaction details and financial information, is encrypted both in transit and at rest.
• Access Controls: Access to your data is restricted to authorized personnel only.
• Regular Audits: We conduct regular audits and security assessments to maintain the integrity of our systems.

However, please note that no system is entirely secure. By using our Services, you acknowledge that we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

7. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to personalize your experience, analyze usage, and improve the Services. You may adjust your browser settings to reject cookies, though this may affect the functionality of the Services.

8. International Data Transfers

If you use our Services from outside Sao Tome and Principe, your information may be transferred to, stored, and processed in a country other than your own. We will take steps to ensure that your data is protected in accordance with this Privacy Policy and applicable laws.

9. Children’s Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted within the app and on our website. We encourage you to review this policy regularly. Continued use of our Services following any changes indicates acceptance of the new Privacy Policy.